The Rent-A-Geek LA philosophy is different than a lot of other IT companies.
We encourage people to rethink their tendency to have “carefree confidence” in technology, to wait before doing updates, and to be weary of antivirus programs because they can be just as bad as viruses. We also believe that “bigger, faster, more expensive” is not always better, but that our customers should have systems, which fit their individual needs.
OUR CLIENTS ARE NOT OUR SANDBOX
Almost every IT guy wants to play with the newest technology… We all want this exposure so that we can put it on their resume and eventually get a higher paying job. Therefore, the company’s IT budget tends to fund their sandbox where they can learn on the company’s dime. Well, unlike most IT firms we do not do that on your dime. Our technicians are already certified in their areas of expertise – they bring that experience to your home or office.
OUR CLIENTS’ EMERGENCIES ARE OUR EMERGENCIES
We know that when your computer doesn’t work, you cannot work. This is why our support contracts guarantee that your problems become our problems. We don’t just find workarounds, we will prevent your issues from happening in the future.
OUR CLIENTS EXPECT FAST RESPONSE TIMES
And why shouldn’t they? When I hear from people that work at bigger companies have to wait for hours or days to have their computer issues dealt with my the internal IT department, I know that something is wrong… Our team of expert IT professionals are always on call to help you. We use email, a high-availability phone system, and text messaging to stay in communication with you along the way so that you’re never in the dark about when and how your issues will be addressed.
STEREOTYPICAL COMPLAINTS ABOUT IT PEOPLE
We are always hearing people complain about their previous IT support people. We get a kick out of hearing them because our clients are usually so surprised with the difference they experience with our company. However, it’s no surprise to us. Part of the reason Rent-A-Geek, LA was founded is to show people what an IT support company should beHere are some of the common complaints that you won’t hear about us:
- “My IT guy yells at me! He has a bad attitude!”
- “Our IT guy is always late. He says he’s going to be there, then he never comes… We hear an apology from him days later, but it still seems like he’s donig us a favor. “
- “The bills from the IT guy just have a bunch of hours on there, I don’t even know what was done during those times…”
- “My IT guy is missing…”