We are currently hiring for the following positions:
IT Support Geek (part time/contract)
Repair Geek (full-time)
Seeking Experienced and Driven IT Support Person.
About Job: We are looking for an exceptional individual with IT know-how and drive to go above and beyond to make sure that our clients are taken care of… We are building a business based on reputation, so, we will only hire someone who agrees with our mindset and someone has similar goals. This is a fun and rewarding job with the potential to make more money depending on how much responsibility you would be willing to take on.
Days/Hours: You will be able to make your own schedule, but we will need your commitment to be available at least 10 hours per week for us. 7 days a week, between 8am-10pm.
Compensation: Hourly DOE
About You: Experienced PC\Mac desktop technician\systems administrator with strong networking experience who will provide desktop, network, and server support to multiple business and residential clients on a contract basis as assigned. Additionally, you should have an outgoing personality, sales experience, and negotiating tactics. Be willing and prepared to sign non-disclosure agreements and RESPECT them. Your personality should reflect the ability to remain confident and calm under duress of pressure and chaos (this is not a regular occurrence, but it is critical to anyone whom you are servicing).
Must Have (You must meet all requirements listed below and have worked for a minimum of two years in a professional capacity with all the technology listed.):
- * Advanced Windows XP/Vista/Win 7 desktop troubleshooting skills — experience in varied business environments including working with AD
- * Configure and troubleshoot both local and network printing
- * Hardware troubleshooting (fans, power supplies, hard drives, memory)
- * Able to configure business class firewalls, routers, basic networks, VPNs
- * Understand and be able to communicate how DNS and DHCP work (IPv4)
- * Strong familiarity with typical business grade DSL and cable modem connectivity issues
- * On-the-spot basic training of end-users on common office applications
- * POP/IMAP/Exchange/GApps email client configuration as well as Exchange client configuration (extensive Outlook knowledge a MUST)
- * Must understand how email servers function and the common causes of communication issues with email clients (you will not be handling an email server, but you must understand the process in order to troubleshoot client issues)
- * Professional experience with Active Directory, creating accounts, assigning permissions, joining PCs to a domain, transferring profiles, etc…
- * Professional experience with Exchange Server and/or Small Business Server
- * Be able to remove viruses, spyware, and adware using common online scans, utilities, and general instructions from sites such as Symantec, ESET, etc.
- * Use Linux live cd’s to run dd, dd_rescue, clonezilla, testdisk or other similar drive imaging software for data recovery/drive cloning
- * Configure backups and do restores with Windows Backup at an expert level
- * Exceptional documentation skills mandatory (we keep accurate documentation of clients’ networks and provide detailed invoices to the clients about work performed — precision and clarity is imperative)
- * Technical hand-holding coupled with excellent people skills — some clients require more tact and guidance from a tech than others.
- * Configure and troubleshoot PDAs (Blackberry, Treo, iPhone, etc.) and their relationship to PC applications as well as online services
Strongly desired:
- * Advanced knowledge of OS X and Apple-brand applications including iPhoto, iDVD, iTunes, and Microsoft Office for Mac
- * Unix/Linux/Apple command line administration experience
- * Windows Server 2003/2008 and/or Home Server – experience with install, configure, maintain on server class hardware with RAID 5 configurations
- * Juniper, SonicWALL, Netgear, or Cisco firewall experience
- * Experience with SSL VPNs
- * Some knowledge of encryption and encryption techniques for hard drives and/or willingness to learn
- * Certs: A+, ACMP, ACTC, ACSA, MCP, MCSE, or MCSA
Details:
The successful applicant must demonstrate his/her ability to clearly discuss technical topics with non-technical clients as well as an ability to communicate to his/her supervisor the status of assignments in both written and verbal format in a timely fashion. Must have great desk-side and phone manners, strong technical skills, an attention to detail, impeccable ethics, own transportation, own cell phone (email capable), and a personal need to do the job right.
Must be reliable, have a strong work ethic and a *mature* approach to the job. Must also be a US Citizen with SSN. Technical Certifications are a plus, but emphasis is placed on hands-on experience and good references.
Applicant must have strong comprehension of common small office productivity software (complete MS Office suite from 2000 through 2010/2011 (Mac), some QuickBooks, ACT!, Acrobat Pro) and must be familiar with common network operations. Small office server and network support experience strongly preferred. Consulting experience also strongly preferred.
**Minimum of two full years professional tech support experience mandatory. **
Travel:
Most clients are on the Westside, but a few are as far as Glendale, Palisades, and SF Valley. Travel time is not included in compensation, however mileage will be compensated at a preset rate. You must be willing to travel to all of our client sites as needed. This is critically important. Candidates living more than 15 miles from West LA will not be considered unless the cover letter indicates a recognition of the travel issues.
>> HOW TO APPLY (Please read entirely, if you cannot follow these instructions you will not even be considered for the position):
Send email with cover letter in the body of the email. Resume must be attached in Word format.
Documents sent in any other format or without a cover letter will not be considered.
Your resume must reflect competency with all of the Must Have skills listed above for two years professionally.
Your cover letter should express why you are a good fit for a growing IT consulting firm in West LA and, if you live more than 15 miles from West LA, should include a recognition of the travel requirements previously mentioned. Please be prepared to provide three recent business references if you are contacted for an interview. Additionally, we will conduct a background check for criminal records.
In your cover letter, please include the following questions with appropriate answers:
Q1: Do you have a minimum of two full years professional technical support experience? (professional = a position which has been reported on your taxes) Yes / No
Q2: Have you professionally consulted (contract work reported on your taxes) in the IT field within the last 5 years? Yes / No
Q3: Please indicate your level of experience evaluating user requirements then recommending and implementing scalable business class solutions to meet business needs.
No Experience / Some Experience / Moderate Experience / Extensive Experience
Q4: Have you installed and configured a production server (Windows or Linux) for use in a professional environment? Yes / No
Q5: Please indicate your level of experience maintaining, configuring, and operating LAN/WAN equipment.
No Experience / Some Experience / Moderate Experience / Extensive Experience
Q6: Do you believe tape backup systems are obsolete? Yes / No
Q7: Are you looking for only short term work (for 6 months or less *only* and not interested in longer term)? Yes / No
Q8: Are you looking for a long term contract with increasing hours and the option to go full time employee? Yes / No
Q9: Would you be interested in one day owning your own IT company? Yes / No
Q10: On a scale of 1-10, how proficient would you consider yourself with the OS X operating system?
Seeking Front Desk \ Repair Technician.
About Job: Computer repair shop looking is looking for a new full-time technician. There is an immediate opening for a computer hardware repair technician. This is a fantastic opportunity to work in a busy, fast-paced, and challenging environment conveniently located on the west side of Los Angeles near Robertson and the 10 Freeway.
Days/Hours: 8:00am to 5:00pm, Monday through Friday.
Compensation: hourly DOE
Responsibilities:
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
- Maintain, upgrade, replace and document hardware and software systems.
- Repair and replacement of defective computer components – including soldering.
- Perform system backups and recovery.
- Data recovery services.
- In person, phone, and email customer service.
- Shop organization and inventory maintenance.
- Other duties as assigned.
About You:
- Diligent, eager to learn, and prepared to bring a positive attitude to each day’s work.
- You must have a car and be able to drive to multiple sites to pick-up or deliver computers as nessessary and/or asisst clients with issues such as desktop, printing, networking, and applications as needed. All locations are in the Los Angeles Area.
Must Have (You must meet all requirements listed below and have worked for a minimum of two years in a professional capacity with all the technology listed.):
- In-depth understanding of Windows operating systems and applications.
- Must be able to document repairs as you work.
- Ability to troubleshoot laptop or desktop computer hardware.
- Ability to take-apart laptops and computers from all major brands and replacing faulty units/parts.
- Must have personal transportation; position may require technician to travel to multiple sites.
- An attitude that no job is too small\big.
- Spoken and written English language ability.
Strongly desired:
- High standards for accuracy, professionalism and customer service.
- Flexible, self-motivated, resourceful, reliable, trustworthy and productive.
- Ability to multi-task and meet deadlines.
- Exceptional mechanical aptitude.
- Must be able to work long hours and weekends if needed.
- Innate problem-solving ability.
- Apple troubleshooting and repair skills would be a BONUS
Details:
The successful applicant must demonstrate his/her ability to clearly discuss technical topics with non-technical clients as well as an ability to communicate to his/her supervisor the status of assignments in both written and verbal format in a timely fashion. Must have great desk-side and phone manners, strong technical skills, an attention to detail, impeccable ethics, own transportation, own cell phone (email capable), and a personal need to do the job right.
Must be reliable, have a strong work ethic and a *mature* approach to the job. Must also be a US Citizen with SSN. Technical Certifications are a plus, but emphasis is placed on hands-on experience and good references.
Please note that we are only able to hire candidates with the legal right to work in the United States, and that relocation assistance is not available.
You must be able to read and write English fluently, other languages (Spanish, Hebrew, Persian) are a plus, but are not required. You must be able to communicate in a professional manner.
>> HOW TO APPLY (Please read entirely, if you cannot follow these instructions you will not even be considered for the position):
Send email with cover letter in the body of the email. Resume must be attached in Word format.
Documents sent in any other format or without a cover letter will not be considered.
Your resume must reflect competency with all of the Must Have skills listed above for two years professionally.
Your cover letter should express why you are a patient and responsible tech person who knows how to treat people with respect. Please be prepared to provide three recent business references if you are contacted for an interview. Additionally, we will conduct a background check for criminal records.
In your cover letter, please include the following questions with appropriate answers:
Q1: Do you have a minimum of two full years professional technical support experience? (professional = a position which has been reported on your taxes) Yes / No
Q2: Do you have extensive experience removing viruses from Windows-based computers? Yes / No
Q3: Please indicate your level of experience with repairing logic board and laptop components:
No Experience / Some Experience / Moderate Experience / Extensive Experience
Q4: Please indicate your level of experience repairing printer equipment:
No Experience / Some Experience / Moderate Experience / Extensive Experience
Q5: Do you believe that some brands of laptops are better made than others? Yes / No
Q6: Are you looking for only short term work (for 6 months or less *only* and not interested in longer term)? Yes / No
Q7: On a scale of 1-10, how proficient would you consider yourself with repairing Mac computers?
Q8: In your professional opinion, what do you consider to be the best free and paid antivirus programs?
